The vast majority of medical practices rely on the phone to run their practice. You want to be able to help everyone who calls your office, but sometimes that’s simply not possible. Unfortunately, if your patients are answered by a machine or recording, they will be less likely to call… Read More
Small business answering services act as an extension of your existing staff. The purpose of the service is to handle calls while you are away from the office or when you have too much incoming phone traffic for your staff to manage. Emergency calls are given priority, and it equips… Read More
Even though the internet is growing in popularity, the telephone is still the preferred method of communication for most customers and businesses. For that reason, it’s critical to ensure you’re able to handle your company’s call volumes efficiently while still being able to put the necessary efforts into providing good… Read More
When people in the manufacturing industry talk about improving productivity and cutting costs, you often hear terms like “lean manufacturing” and “Six Sigma” being thrown around. And, they’re not wrong–there are many terms and strategies like those that can have major impacts on how well manufacturers are able to operate.… Read More
You and your team have worked hard to get your health care business to the point you’re at today. You’ve probably grown to see more clients than ever before–and that’s great, right? Of course more customers is a good thing for your business, but most companies actually struggle to keep… Read More
The Richmond Times-Dispatch published an article about Keener Communications on August 3, 2014. The article explained our company’s history and services with details provided by owner, Jannemieke Keener. Also featured were several positive quotes from Keener clients who have been pleased with the level of service provided. Excerpt: Henrico County-based Keener Communications… Read More
According to a consumer reports article released in January of 2010, the number two biggest gripe among American consumers is not getting a live person on the phone. Further research shows that, depending on industry, anywhere from 40-70% of first time buyers won’t call back or leave a message if… Read More
It’s 7PM and your mother, who just had hip surgery, spilled her dinner in the kitchen, and needs you to call her home care companion to come clean up the mess and help her fix another meal. You dial the phone number of the “24/7 service line” and you get… Read More
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