Whether you’re just getting started as a one-plumber company or you have an established plumbing company with many employees, keeping up with growing demands and adjusting to slow weeks and busy weeks can be extremely challenging. Plus, because a large part of your plumbing business comes with unpredictable timing and urgent calls, you’re forced to choose between preparing to be busy or losing out on potential business.
While you may not be able to make the industry any more predictable, you can better prepare for the ups-and-downs with solutions like plumbing company answering services. A phone answering service may not be the first thing you think of when you’re considering ways to make room for growth or to adjust for slow and busy times…but it should be!
Here are some of the benefits of Keener’s plumbing business call answering service:
- Time savings through improved efficiency
- Better service to your customers
- 24X7 service without being tied to an office
- You don’t have to deal with solicitation calls
- Better organization through documentation of every call
Why do I need an answering service for my plumbing business?
According to Consumer Reports, not reaching a live person when calling for a product or service is one of the biggest gripes among American consumers. People hate ‘voicemail jail’ and being stuck in a phone tree. People like to talk to people. And people do business with people they like. Your clients expect great service, which means they expect a live person to answer the phone. Our virtual receptionist service helps you manage your calls, appear to be bigger and more established, and encourages customer loyalty. Whether you have a small one-man business and need a virtual receptionist to answer phones during the day or you run a large outfit and you need someone to answer and screen your after-hours calls, we can help!
How to get started with your plumbing business answering service
Depending on the needs of your business, you can setup your call forwarding in several ways:
- Forward your phones to the answering service when you leave for the day
- Setup overflow routing with your existing phone service provider
- Setup overflow and after-hours routing to send calls to our answering service, so when you leave for the day your clients don’t have long wait times, get forced to leave voicemails, or worse, get no answer and no voicemail option
- Keener can provide a toll-free and/or local number for you
How much will I pay for my plumbing business call answering service account?
Every plumbing business is a little bit different and the cost of having an answering service depends on what exactly you’re looking for. Getting started with our phone answering services can cost as low as $100 or less depending on your specific needs. As an answering service, we basically deal in labor and bill for ‘agent work time’. There are two main factors that will determine your costs. The first is your call volume. Simply put, the more calls we take, the more it will cost. The second factor is the scope of work. We can take a message and text or email it to you or we can provide a much more comprehensive solution depending on what you’re looking for. Read more about the services we provide.
What other types of answering services might help my plumbing business?
The services we provide today were developed through experience and Q&A sessions with people like you who had unique problems. If you have questions about how we can help your plumbing business, please ask and we will develop a customized solution just for you. Our most common services for plumbers include emergency message dispatching, virtual receptionist services, order taking, appointment setting, and customer support. Read more about the services we provide or contact us for a free quote today.