Small Business Phone Answering Service

Small Business Services We Provide

Every small and medium business has its own unique needs, and the services we provide can be tailored to fit your situation. Among the services we provide to SMBs are the following:

After Hours Phone Answering Services

Growing a business requires responsiveness to clientele (and potential clientele also), but people don’t always call during business hours. For most businesses, this means missed opportunities as callers encounter your voicemail and hang up.

For businesses that provide time-sensitive services such as healthcare or legal counsel, this means much more—patients and clients aren’t able to have their needs met right away, so they search elsewhere.

Our after-hours answering services allow you and your customers to benefit from 24/7 service, whether you’re in the office or not.

Call Overflow Answering Services

If you’re busy during the day—and you probably should be—answering every call that comes through your line can be difficult, if not impossible. Again, missed calls are missed opportunities, which is why call overflow services can help you.

Rather than invest in extra phone lines or personnel to handle larger volumes of incoming calls, you can instead draw on our resources to handle larger call volumes. As more of your calls get answered live, you’ll be able to grow and scale up efficiently as well as build trust with your clients and prospects.

24/7 Answering Services

Our professional phone agents can assist callers throughout every day, helping them through questions and issues and routing them to you as needed. In addition, frivolous calls can be weeded out, so you don’t have to waste time on yet another solicitor or robocall.

If you have more people calling you than you can handle during all hours of the day, 24/7 answering services can help you maximize the growth of your business by managing your calls efficiently so you can build and maintain a solid customer base.

Virtual Receptionist

To lend authority to your business and more efficiently manage incoming calls, you can enlist a virtual receptionist, who will perform the same functions as an in-house receptionist without the need for a hefty salary or wasted company time.

Virtual receptionist services don’t take breaks, can handle multiple calls at a time, and are always provided by a live person, making them an extremely cost-effective solution to managing incoming calls.

Order Processing

Our phone answering services can be designed to handle many aspects of your business, including order taking and processing. Our agents can take orders and submit them through your website or directly to your warehouse, which means they won’t have to forward those calls to your own representatives. We can even process payments by securely taking down payment information.

This saves you time and allows you to focus your attention on fulfillment processes and growing your business.

Emergency Message Dispatching

For medical practices, your patients need you 24/7. For after-hours emergencies, it’s critical that they have an efficient path to reach the on-call doctor. Otherwise, the result can be a costly trip to the ER or much worse.

When our after hours answering services take a call on behalf of your practice, we can send an emergency message to you per your instructions. That way, when a patient calls with an urgent need, they can reach you quickly. We’ll work with you and your team to setup backup reaching procedures to ensure that no patient is left in the lurches.

Appointment Setting

Whether you’re a medical practice, a small business, or a contractor, it’s important to keep a clean, efficient calendar. In the midst of your daily activities, this can be a challenge, and often, scheduling concerns are swept under the rug.

Unfortunately, if you have downtime during the day or spent time preparing for a no-show, that time is lost forever. In order to make sure each hour of your day is used effectively and profitably, we provide appointment setting services. We can fill out and manage your schedule, taking care to notify you promptly and fill in gaps if someone cancels.

Time and Attendance Tracking

Phone answering services aren’t reserved only for client-business interactions. They can also help improve the efficiency of your workforce, making each shift as effective as possible through time and attendance tracking.

Whenever your employees call in sick, to announce that they’ll be late, and so forth, we can take their calls and log that data into a report. This report can help you make plans around absences and formulate plans concerning who will fill what shifts in the future. This can help minimize absences and make optimal use of company time, potentially saving you thousands on lost productivity.

Customer Support

Whether it’s technical issues or simple questions regarding your products or services, customers call with questions. At Keener Communications, we can work with you to provide customer support over the phone.

We are capable of providing basic technical support as well as more advanced assistance to your customers. In addition, we have the capacity to handle queries over instant messaging platforms, effectively expanding the number of customers you can serve.

Per your instructions, we can also escalate calls up to your own in-house experts, allowing you to provide comprehensive service to each customer who calls with a question.

Virtual Phone System (Add-On Service)

As an existing customer, you can take advantage of our exclusive virtual phone services. For a competitive rate, the virtual phone services we provide have all the features of state of the art phone systems, but without the hefty price tag. For a comparatively low rate of $15 to $50 per month, you can gain access to a virtual phone environment which can handle incoming calls without the need for expensive hardware.

These services are compatible with our phone answering services, making it an excellent way to streamline your small business’s telephony while still assisting as many customers as possible throughout the day.

Lead Capture

Growing a business requires effective advertising, but advertising is no good if you aren’t able to handle the influx of calls it generates. Lead capture services through Keener Communications can take incoming calls and qualify leads, giving you a highly qualified database for you to draw from in the future.

Do you ever feel like you spend too much time working IN your business instead of ON your business?  As a small business owner, we understand that you wear many hats.  Let us help by answering your phones so you can do what you do best.

Benefits of hiring Keener for your business are:

  • Time savings through improved efficiency
  • Better service to your customers
  • 24X7 service without being tied to an office
  • You don’t have to deal with solicitation calls
  • Better organization through documentation of every call

Why do I need an answering service for my small business?

According to Consumer Reports, not reaching a live person when calling for a product or service is one of the biggest gripes among American consumers. People hate ‘voicemail jail’ and being stuck in a phone tree. People like to talk to people. And people do business with people they like. Your clients expect great service, which means they expect a live person to answer the phone. Our virtual receptionist service will help you to manage your calls, appear to be bigger/more established, and build customer loyalty. Whether you’re an attorney with a small law practice and you need a virtual receptionist to answer your phones during the day or a plumber who provides emergency services 24X7 and you need someone to answer and screen your after-hours calls, we can help!

How do I get my calls to your answering service? Do I have to forward my phones to you 24X7 or just after-hours? Does Keener Communications provide a phone number for me?

Depending on the needs of your business, you can setup your call forwarding in several ways:

  1. Forward your phones to the answering service when you leave for the day so we can
  2. Setup overflow routing with your phone service provider so that if you can’t answer
  3. Setup overflow routing during the day and forward directly to our answering service take all your after-hours calls your phones during the day, they route to our answering service and we can answer them for you when you leave for the day so your clients don’t hear extra ringing before their call is answered at Keener Communications.
  4. Keener can provide a toll-free and/or local number for you?

How much will I pay for a small business answering service account?

All businesses are different and the cost of having an answering service depends on what you’re looking for. Our clients pay an average of $400 per billing period. But, we have clients who pay less than $100 and clients who pay a lot more. As an answering service, we basically deal in labor and therefore bill for ‘agent work time’. So, there are two main factors that will determine your costs. The first is your call volume. Obviously, the more calls we take, the more it will cost. The second factor is the scope of work. We can simply take a message and text or email it to you or we can provide a much more comprehensive solution depending on what you’re looking for. Read more about the services we provide  or contact us for a free quote today.

What other types of answering services might help my small business?

Some of the services we provide today were developed through back and forth question and answer sessions with clients who had a unique problem. If you have questions about how we can help your business, please ask and we may be able to develop a customized solution just for you. Our most common services are emergency message dispatching, virtual receptionist, order taking, appointment setting, time and attendance tracking, and customer support. Read more about the  services we provide.