Real Estate Agent Phone Answering Service

In real estate, having a great answering service will make a tremendous impact on your business. We answer for thousands of realtors and have been doing so for more than 20 years.  We’re familiar with the fast-paced nature of the business and the importance of every call.

Whether it’s another agent trying to set up a showing for your listing, an interested buyer who could be a lifelong client or a seller looking to list their home with you; that call is the lifeblood of your business.

With answering service from Keener, you can count on:

  • Fast answer times
  • Professional representatives
  • Accuracy
  • On-time delivery of messages

As a realtor or a broker, why do I need an answering service?

Your buyers and sellers will be much happier if they don’t get stuck in your voicemail all the time.  Having a live answering service is like providing a receptionist for all your realtors 24X7, but much less expensive.  If you’re a realtor out on your own, it’s important that your clients and referrals reach a live person when they call you.  It’s expensive to hire an assistant, but with our virtual receptionist service, you can get many of the benefits of an assistant for a fraction of the costs.

How much will a live answering service cost my real estate agency?

All businesses are different and the cost of having an answering service for your real estate business depends on what you’re looking for.  Our clients pay an average of $400 per billing period.  But, we have clients who pay less than $100 and clients who pay a lot more. To get an accurate estimate based on your business, submit our no-hassle quote request form.

As an answering service, we basically deal in labor and therefore bill for ‘agent work time’.  So, there are two main factors that will determine your costs.  The first is your call volume.  Obviously, the more calls we take, the more it will cost.  The second factor is the scope of work.  We can simply take a message and text or email it to you or we can provide a much more comprehensive solution depending on what you’re looking for.

How do I get my calls to come to your answering service?  Do I have to forward my phones to you 24X7 or just after-hours?  Does Keener Communications provide a phone number for me?

Depending on the needs of your business, you can setup your call forwarding in several ways:

  1. Forward your phones to the answering service when you leave for the day so we can take all your after-hours calls.
  2. Setup overflow routing with your phone service provider so that if you can’t answer your phones during the day, they route to our answering service and we can answer them for you.
  3. Setup overflow routing during the day and forward directly to our answering service when you leave for the day so your clients don’t hear extra ringing before their call is answered at Keener Communications.
  4. Keener can provide a toll-free and/or local number for you.

What other types of answering services might help my business?

Some of the services we provide today were developed through back and forth question and answer sessions with clients who had a unique problem.  If you have questions about how we can help your business, please ask and we may be able to develop a customized solution just for you.  Our most common service for real estate agents is our virtual receptionist service. Review all of our answering services for even more information.