Your gastroenterology office is very busy. With the number of patients calling and visiting every day, it can be a challenge to keep up with demands. Unfortunately, that rush doesn’t end along with your business hours. Even if you’re able to keep up during the day, calls could be pouring in at night, ruining your chances to get ahead the next day.
With Keener’s Phone Answering Services, you get screening tools that ensure your phones are always answered. That allows gastroenterologists and other trained medical staff to focus on patients in the office and only take the calls that are important and necessary.
How does that work?
Keener’s phone answering services offer the ability to route certain types of calls to certain types of people. Urgent calls can be routed to doctors, while non-urgent calls can be routed to operators or a voicemail. Call routing can even be set to change depending on the day and time people are calling.
Never worry about inaccurate documentation again
With Keener, all patient calls are recorded, which improves the accuracy of your files. Not only does it decrease the number of errors made when entering information, but it also provides the option to go back and check information that you think may be inaccurate or incomplete.
With HIPAA compliant secure messaging, your office can receive all the detailed information they need and can even communicate back to our agents via text so they don’t have to waste time calling us if they don’t want to.
“Our practice had numerous problems with the previous answering service. Since changing over to Keener Communications over 10 years ago, we have had smooth operations. I would heartily recommend Keener to any physician group.”
– Practice Administrator, 26-doctor specialty practice, Richmond, VA
Why do I need an answering service for my gastroenterology practice?
Having an answering service for your practice is critical. Forcing your patients to leave a message on a voicemail is simply bad service. Customers hate talking to a machine and they oftentimes will hang up. Instead, your patients want to talk to real people. Depending on your needs, we can set up a voicemail front to screen out non-emergency calls or our live agents can screen them. Your office will only be reached with truly urgent calls.
How do I get my calls to your answering service? Do I have to forward my phones to you 24/7 or just after-hours? Does Keener Communications provide a phone number for me?
Depending on the needs of your practice, you can setup call forwarding in several ways:
- Forward your phones to the answering service when you leave for the day so we can take all your after-hours calls.
- Setup overflow routing with your phone service provider so they route to our answering service when you can’t answer your phones during the day.
- Setup overflow routing during the day to make sure no calls go unanswered
- Forward calls directly to our answering service after-hours so your patients don’t hear extra ringing before their call is answered at Keener Communications.
- Keener can provide a toll-free and/or local number for you
How much will I pay for live 24/7 phone answering service?
All practices are different and the cost of having an answering service depends on what you’re looking for. We have clients who pay less than $100 and clients who pay more. Complete our no-hassle quote request form to get a ballpark cost estimate for your gastroenterology office.
As an answering service, we basically deal in labor and therefore bill for ‘agent work time’. There are two main factors that will determine your costs: The first is your call volume. The more calls we take, the more it will cost. The second factor is the scope of work. We can simply take a message and text it to you or we can provide a much more comprehensive solution depending on what you’re looking for. We encourage all of our medical practices to use our HIPAA compliant Secure Messaging application, so we can send you PHI.
What other types of answering services might help my gastroenterology practice?
Some of the services we provide today were developed through back-and-forth Q&A with clients who had unique problems. If you have questions about how we can help your practice, please ask and we may be able to develop a customized solution just for you. Our most common services for gastroenterologists are emergency message dispatching, appointment setting, and appointment reminders. For a complete list of services we provide medical practices, review the services we provide.
For more information on how Keener’s Phone Answering Services can help your gastroenterology practice thrive, contact us at (877) 527-8680.