Direct Response, Lead capture, Order Processing, Live Answering!

As a marketer, it’s your job to make the phone ring. It’s our job to make sure it gets answered so those opportunities aren’t missed.

Building trust is the most important part of closing a sale.  You want your buyer to have a great first impression so they feel at ease and trust you.  We’ll deliver that great first impression with a professional and knowledgeable representative to maximize the potential of a sale.

Keener Communications isn’t just your average answering service. We’re a powerful direct response call center.

We’ll help you:

  • Close more sales
  • Track your leads
  • Deliver a great customer experience
  • Provide detailed reporting and documentation

Why do I need an answering service/call center for my ad campaign?

As a marketer, it’s your job to make the phone ring.  As an answering service/call center, it’s our job to answer it.  Consumers hate getting a machine when they call about a product or service.  You’ve put a lot of time, money and effort into getting that prospect to call.  If they don’t get a live answer, then you start to lose trust and credibility.  The window of opportunity for establishing trust and confidence with a prospect is small.  By providing a live, friendly, professional answer, your prospects will have a great first impression of your company.  Additionally, we can provide order taking services and/or schedule an appointment with a  sales rep.

How do I get my calls to come to your answering service?  Do I have to forward my phones to you?  Does Keener Communications provide a phone number for me?  Can Keener Communications provide call tracking?

Depending on your needs, you can route calls to our call center in several ways:

  1. Forward all the calls from your ad campaign directly to our call center 24X7.
  2. Send calls to your reps first.  Then if they don’t answer, have the calls overflow to our call center.
  3. Keener Communications can provide you with a toll-free and/or local number for your ad campaign.  We can also provide you with call tracking features to measure the effectiveness of your campaign.

How much will a live call center or answering service affect by advertising campaign budget?

All campaigns are different and the cost of having an answering service or call center depends on what you’re looking for.  Our clients pay an average of $400 per billing period.  But, we have clients who pay less than $100 and clients who pay a lot more.  As a live answering service and call center, we basically deal in labor and therefore bill for ‘agent work time’.  So, there are two main factors that will determine your costs.  The first is your call volume.  Obviously, the more calls we take, the more it will cost.  The second factor is the scope of work.  We can provide basic answering services or full scale call center solutions which include order taking. Contact us today to get an accurate quote for your next campaign.

What other types of answering services might help my advertising campaign?

Our most common services for marketers are lead capture, order processing, and appointment setting. Some of the services we provide today were developed through back and forth question and answer sessions with clients who had a unique problem.  If you have questions about how we can help your business, please ask and we may be able to develop a customized solution just for you.  Learn more about the services we provide.