Employment Opportunities

Join our team as a professional Call Center Agent, providing customer service on the phone and on the web. We offer excellent benefits, competitive compensation and flexible schedules. Work full time or part time at our 24 hour call center in Innsbrook, or after in house training and experience, be eligible to work as a remote agent. If you type at least 40 wpm, have an excellent speaking voice, and a good command of professional telephone etiquette, we'd love to hear from you!

Send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to join our team!

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

It’s been a pleasure to work with Keener Communications. Your people on the phones are so pleasant and considerate. They take a lot of pressure off of the on-call and help us keep our promise to our patients of getting back to them in a timely manner.

Lisa Davey, Homecare Director
Jewish Family Services

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Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions