Emergency Preparedness Program

In the event of a disaster or emergency, is your company prepared for a breakdown in communications? Leave your office, day or night, with peace of mind, knowing that your customers will be taken care of. Even in the extreme situation that we ourselves have to evacuate, we can offer you a solution by teleworking and/or partnering with a call center somewhere else in the country. With our Emergency Preparedness Program, you can contact your staff, and your clients can reach you, no matter what the circumstances!

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

In 6 years of taking on-call, there may have only been two mistakes, and those were minuscule. Keener always does a great job of quickly reaching me with accurate information. They’re a pleasure to work with.

Gwen Hinzman, President/CEO
Lake Country Area Agency on Aging

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 Call us at 804-527-7070 or contact Keener Communications via email

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