Company Bio

Since 1985, Keener Communications has provided superb telephone answering and call center services.  Located in Richmond, VA, Keener provides an accent neutral, friendly, efficient, and professional live voice to clients in an array of industries, including: home care, medical offices, real estate, contractors, marketing & advertising, manufacturing, and more.  As a 24X7, TSP Certified company, our goal is to provide our clients with a professional solution that will give them the ROI they're looking for, 24 hours a day 365 days a year.  Serving clients that range from solopreneurs to companies that rank on the Fortune 10, no client is too big or too small.  Our services include:  virtual receptionist, on-call maintenance, lead capture, web support, tech support, order entry, voice mail, virtual PBX, time and attendance tracking, appointment scheduling, and more.

 

 jannemieke-keener

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

Since I started working with Keener almost 10 years ago, there have been very few mistakes. They are always very considerate and understanding of our needs and the needs of our patients. I’m happy to recommend them.

Betty Rufus, RN CHPN, Clinical Director
Hospice of Virginia

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 Call us at 804-527-7070 or contact Keener Communications via email

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