The lawn care business comes with ups-and-downs. You have your busy seasons and you have slow seasons. The weather also plays a factor in how busy you stay. Because of these fluctuating circumstances, it can be difficult to predict how much business you’ll actually have in any given week and how much help you’ll need to meet demands.
Aside from the actual labor it takes to maintain lawns, provide landscaping, and more, it also requires more administrative and customer service staff when you get busier. Many times, you help with the phones in order to help keep up. But, you can stay on track without taking your own time away from the responsibilities you’re best at by taking advantage of lawn care phone answering services. When you utilize a call answering service, you’re not just saving time on the phone lines, you get a range of benefits from customer service professionals who are trained to assist you and your business in the best ways possible. Here are some of the benefits of Keener’s lawn care call answering service:
- Time savings through improved efficiency
- Better service to your customers
- 24X7 service without being tied to an office
- You don’t have to deal with solicitation calls
- Better organization through documentation of every call
Why do I need an answering service for my lawn care business?
According to Consumer Reports, not reaching a live person when calling for a product or service is one of the biggest gripes among American consumers. People hate ‘voicemail jail’ and being stuck in a phone tree. People like to talk to people. And people do business with people they like. Your clients expect great service, which means they expect a live person to answer the phone. Our virtual receptionist service helps you manage your calls, appear to be bigger and more established, and encourages customer loyalty. Whether you have a small one-man business and need a virtual receptionist to answer phones during the day or you run a large outfit and you need someone to answer and screen your after-hours calls, we can help!
How do I get my calls to your answering service? Do I have to forward my phones to you 24X7 or just after-hours? Does Keener Communications provide a phone number for me?
Depending on the needs of your business, you can setup your call forwarding in several ways:
- Forward your phones to the answering service when you leave for the day
- Setup overflow routing with your existing phone service provider
- Setup overflow and after-hours routing to send calls to our answering service, so when you leave for the day your clients don’t have long wait times, get forced to leave voicemails, or worse, get no answer and no voicemail option
- Keener can provide a toll-free and/or local number for you
How much will I pay for my lawn care call answering service account?
Every lawn care business is a little bit different and the cost of having an answering service depends on what exactly you’re looking for. Getting started with our phone answering services can cost as low as $100 or less, or it can run $400 or more, depending on your specific needs. As an answering service, we basically deal in labor and bill for ‘agent work time’. So, there are two main factors that will determine your costs. The first is your call volume. Simply put, the more calls we take, the more it will cost. The second factor is the scope of work. We can take a message and text or email it to you or we can provide a much more comprehensive solution depending on what you’re looking for. Read more about the services we provide.
What other types of answering services might help my lawn care business?
The services we provide today were developed through experience and Q&A sessions with clients who had unique problems. If you have questions about how we can help your business, please ask and we may be able to develop a customized solution just for you. Our most common services include virtual receptionist services, order taking, appointment setting, and customer support. Read more about the services we provide or contact us for a free quote today.