Answering Service for Veterinarians

Our Veterinary Answering Service Will Help You Provide Excellent Customer Services While You’re Caring for Animals! If people are calling your veterinary office after hours, it’s because they have an urgent need.  It’s critical that their call is answered quickly and that their message is handled efficiently so their issue is addressed as soon as possible. We help doctors for small, medium, and large animals deliver a higher level of customer service. In some cases, as for equine doctors, you’re constantly on the go, and you don’t have time to answer your phone. And you certainly don’t want to be interrupted while caring for an animal. That’s where Keener comes in. We can provide you with screening tools to ensure that you are only reached during business hours, or after-hours, with legitimate emergencies. Request a Free Quote.

Why do I need an answering service for my veterinary office?

Having an answering service for your veterinary practice is critical.  Forcing your customers to leave a message on a voicemail machine is simply bad service.  Customers hate talking to a machine.  They like dealing with people.  Depending on your needs, we can set up a voicemail front to screen out non-emergency calls or our live agents can screen them.  You and/or your veterinary office will only be reached with truly urgent calls.

How do I get my calls to your answering service?  Do I have to forward my phones to you 24/7 or just after-hours?  Does Keener Communications provide a phone number for me?

Depending on the needs of your veterinary practice, you can setup your call forwarding in several ways:

  • Forward your phones to the answering service when you leave for the day so we can take all your after-hours calls.
  • Setup overflow routing with your phone service provider so that if you can’t answer your phones during the day, they route to our answering service and we can answer them for you.
  • Setup overflow routing during the day and forward directly to our answering service when you leave for the day so your clients don’t hear extra ringing before their call is answered at Keener Communications.
  • Keener can provide a toll-free and/or local number for you

How much will I pay for you live 24/7 veterinary answering service?

All veterinary practices are different and the cost of having a veterinary answering service depends on what you’re looking for.  Our clients pay an average of $400 per billing period.  But, we have clients who pay less than $100 and clients who pay a lot more. Complete our no-hassle quote request form to get an accurate cost estimate for your veterinary practice. As an answering service, we basically deal in labor and therefore bill for ‘agent work time’.  So, there are two main factors that will determine your costs.  The first is your call volume.  Obviously, the more calls we take, the more it will cost.  The second factor is the scope of work.  We can simply take a message and text it to you or we can provide a much more comprehensive solution depending on what you’re looking for.  We encourage all of our medical practices to use our HIPAA compliant Secure Messaging application, so we can send you PHI.

What other types of answering services might help my veterinary practice?

Some of the services we provide today were developed through back and forth question and answer sessions with clients who had a unique problem.  If you have questions about how we can help your veterinary practice, please ask and we may be able to develop a customized solution just for you.  Our most common services for veterinary practices are emergency message dispatching, appointment setting, and appointment reminders. For more information, review the services we provide.