Keener Communications, Inc. Wins ATSI Award. of Excellence

 

ATSI-Award-2010Keener Communications, Inc. of Glen Allen, VA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of Telecommunications and Call Center Services including Telephone Answering and Message Delivery. Keener Communications, Inc. was presented with the award at ATSI’s 2010 Annual Convention.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients - the cornerstones of the Call Management Industry.  If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence

"The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers.” says ATSI President, Dennis O’Hara.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services.  ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services, among others.

You can also download the press release by clicking here.

Canadian Call Management Association

CAM-X-Award-2010Keener Communications, of Glen Allen, VA has been honored with the exclusive 2010 Award of Excellence for the fourth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Keener Communications was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show.

Independent judges are contracted by CAM-X to evaluate answering services throughout Canada and the U.S. over a six-month period.  The criteria for scoring include courtesy, response time, accuracy and overall service to their clients.  If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.  The program is now in its 20th year.

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Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

Since I started working with Keener almost 10 years ago, there have been very few mistakes. They are always very considerate and understanding of our needs and the needs of our patients. I’m happy to recommend them.

Betty Rufus, RN CHPN, Clinical Director
Hospice of Virginia

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