Medical and professional practices

Live phone answer for home care, medical and supplies

FP-gallery-medical-large

Keener understands the special on-call scheduling and accuracy needs of doctors and we have a proven track record of calling the correct doctor and getting the message through completely and accurately.

Keener gets the right message to the right person

  • Complex scheduling is not a problem
  • We call the correct on-call doctor
  • Get the complete message
  • Deliver the message accurately and immediately
  • Saving you time and hassle
  • Quicker answer times, no mistakes and no missed calls

The last thing a doctor needs is to have to call in when they are off duty only to find it wasn't urgent or they weren't supposed to be called. Keener has been getting the right message to the correct on-call doctor for decades.

No more missed calls, no more upset doctors, no worries about complex schedules; just smooth operations and accurate communications with Keener.

Doctors and practices rely on Keener for outstanding customer service, flawless messages, and compliance with HIPPAA and HITECH. Talk to any of our reference accounts and hear about our reliability and credibility firsthand.

We provide HIPAA compliant, comprehensive support to the medical industry:

  • After hours emergency service, specializing in complicated on-call schedules
  • Appointment scheduling on a web-based system
  • Daytime call overflow, including RX-refills and referrals
  • Clinical trial pre-qualifications
  • State Health Department Emergency Preparedness
  • Mental Health and Emergency Services
  • Home Healthcare, Non-medical Home Care, and Hospice Care

Leave your answering service headaches behind right now and switch to outstanding customer service with Keener Communications. We'll answer your phones and get the message to the correct person.

 Call us at 804-527-7070 or contact Keener Communications via email

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

Friendly, dependable service.

Kim McNamara
Commonwealth Primary Care

Don't miss another call!

Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions