Lead Capture and Direct Response

direct response and lead capture call center

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You put a lot of time, money, and energy in to making the phone ring with new leads.  It's our job to make sure it gets answered and those opportunities aren't missed.

Keener answers the phone in a way that puts your prospects at ease

  •  Immediate answering, so your callers don't have to wait
  • Friendly, U.S. based operators with continual training and monitoring
  • Educated operators ready to answer any FAQ's
  • Detailed scripting to direct your callers to the correct place
  • Warm transfers, so your "hot" prospects can be closed by your sales team

When your phone rings, it's ringing with opportunity. Make sure that you have a friendly, trustworthy, and knowledgeable representative to capitalize on that opportunity.

With some of the best call stats in the industry, Keener can partner with you to make the most out of your direct response campaign!

 Call us at 804-527-7070 or contact Keener Communications via email

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

Since we began our partnership, my business has grown tenfold. You understand the value of qualifying leads.I would recommend Keener Communications to anyone in the lead generation business.

Abe Tatosian
Airtime Media

Don't miss another call!

Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions