Home Care and in-home service

Live phone answer for home care and medical supplies

You've built up a great reputation for outstanding service with a wholesome and caring staff. You promise courteous, compassionate, and on-time service for your home health care clients and patients, and you need a live answering service to help deliver on that promise.

Keener answers the phone like you answer patients' needs

  • Smooth, efficient operations and communications
  • Great service to callers and patients
  • Friendly, U.S. based, award-winning agents with regular training and oversight
  • Maintain your trustworthy relationships with referrers and clients
  • Caring staff, not just technology, to make the best call experience
  • Immediate delivery of messages
  • Quicker answer times, no mistakes and no missed calls

When your phone rings, we will answer with a live agent who delivers great customer service from the very first word. We'll take a message and make sure it gets through to the correct person, instead of allowing your clients to go to voicemail.

Keener does an outstanding job of answering your calls, getting the message to the right person immediately and accurately, and preserving your brand promise within the call experience.

We specialize in answering for home care, hospice, and durable medical equipment companies and we know what's important to you and to the callers.

  • We find home care services mostly receive calls from referral sources, clients or client family members, and employees. They are best served when we are able to send complete text messages directly to the cell phone of your on-call administrator. 
  • We ask the on-call to call us back (or send an e-mail reply) to confirm that he or she has received the message. If we do not get a reply within a certain time frame, we will revert to back-up procedures, such as calling the cell phone, calling a back-up person, etc. until the message is fully and accurately dispatched.
  • A summary of all previously dispatched messages, including caller ID, can be sent to you via fax or e-mail on a daily basis for quality control and tracking purposes, and we can always go back and listen to a conversation on our digital voice logger in case you have a question about a call.
  • Our goal is to provide your callers with a truly remarkable call experience and your office with the confidence that all messages will be dispatched immediately and to the correct person, so we can assist you in your mission to provide excellent service and fulfill your own brand promise.

Don't lose a referral opportunity or disappoint a client by missing a phone call. Start that outstanding customer experience even before you arrive by letting Keener Communications answer your phones.

 Call us at 804-527-7070 or contact Keener Communications via email

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

The number one thing I look at when choosing a vendor for any area of business, is service. They have to give excellent service and be efficient. When our patients and clients call after hours, Keener does a great job of representing our company by continuing to provide excellent and friendly service.

Ed Kassab, President & CEO
At Home Care

Don't miss another call!

Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions