24 hour service businesses

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You offer 24/7 service to your customers. Make sure that when they call in with a request or when a new customer calls, you use that call as an opportunity to provide first class service. Don't let them go to the next name in the phone book or online. Capture that call and that opportunity!

Keener answers the phone immediately, with a friendly and professional voice, so your customers stay loyal to you.

  • Smooth, efficient call flow
  • Outstanding service to your customers and prospects
  • Friendly, U.S. based operators with continual training and monitoring
  • Faster answer times
  • Immediate delivery of your messages to the correct on-call
  • No mistakes

Whether it's your customers calling for a maintenance situation or a new customer looking for your service, we will set the right tone for your company by delivering an exceptional call experience.

Keener has some of the best call stats in the industry and we will make you look great in the eyes of your customers.

Don't lose an opportunity or disappoint a client by missing a phone call. Start that outstanding customer experience even before you arrive by letting Keener Communications answer your phones.

 Call us at 804-527-7070 or contact Keener Communications via email

Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Don't miss another call!

Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions