Live Answer Business Solutions

Home Care and in-home service

Live phone answer for home care and medical supplies

You've built up a great reputation for outstanding service with a wholesome and caring staff. You promise courteous, compassionate, and on-time service for your home health care clients and patients, and you need a live answering service to help deliver on that promise.

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Medical and professional practices

Live phone answer for home care, medical and supplies

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Keener understands the special on-call scheduling and accuracy needs of doctors and we have a proven track record of calling the correct doctor and getting the message through completely and accurately.

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Lead Capture and Direct Response

direct response and lead capture call center

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You put a lot of time, money, and energy in to making the phone ring with new leads.  It's our job to make sure it gets answered and those opportunities aren't missed.

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24 hour service businesses

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You offer 24/7 service to your customers. Make sure that when they call in with a request or when a new customer calls, you use that call as an opportunity to provide first class service. Don't let them go to the next name in the phone book or online. Capture that call and that opportunity!

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Quality Control & Emergency Preparedness

Keener Communications is a consecutive winner of multiple industry awards. These contests consist of a mystery caller program where independent judges make anonymous calls and grade the call and the operator on over 20 criteria, including ring time, accuracy, professionalism, and the “wow” factor.

To maintain that level of service, we monitor every front line team member on several live calls each week and we post a variety of indicative call statistics and KPI’s (Key Performance Indicators) on an hourly, daily, and weekly basis.

Our call center is very well staffed, and 96% of the calls are answered with an average ring time of 6 seconds (one ring.) We get caller ID on 95% of our calls and a digital voice logger records all conversations. We also have a UPS system and a generator in case of power interruptions, and a back up phone system for when we have to do maintenance on our switch.

Keener Communications, headquartered in Richmond, VA, provides 24 hour live answering services. Keener specializes in the home care services and medical markets. We serve businesses all over the United States, the greater Richmond metro area, Henrico, Hanover, Chester, Hopewell, Colonial Heights, Midlothian, Glen Allen, Ashland, Goochland, Powhatan, Chesterfield, Petersburg, New Kent, Sandston, Mechanicsville, Doswell, Short Pump, Rockville, and Varina.

Keener Values

  • Great call experience
  • Quicker answers
  • Accurate messages
  • High quality service
  • Friendly U.S.-based operators

Customers say...

When we get accredited by ACHC and they check on our after-hours on-call procedures, Keener has always been there and done a great job. We’ve worked with them for 20 years and know we can rely on them to give excellent service to our patients and on-call staff.

Mark Bragg, President
Atlantic Medical, Inc.

Don't miss another call!

Start that great customer service on the first call!

 Call us at 804-527-7070 or contact Keener Communications via email

Live Answer Solutions